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  1. #1
    Üye missyou - ait Kullanıcı Resmi (Avatar)
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    Handling Customers





    Published 9/2023
    MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
    Language: English | Size: 666.69 MB | Duration: 0h 30m

    Hint: Soft Skills rarely work

    What you'll learn
    Why soft skills don't work
    How to use Positive Framing
    Leveraging Customer Advocacy
    How to Small Talk with a Mission
    Requirements
    No pre-requisites for taking this course
    Description
    If you work with customers, patients, clients or let's say human beings, you know that sometimes they can be difficult. We have all heard the term 'soft skills' and we all know that the empty apologies and ear to ear fake smiles do little to appease an upset customer. Amas provides real world tools that help you to effectively deal with difficult customers, no matter the industry. As a matter of fact, you may find the tools effective when communicating with peers, co-workers, management, and even family. You will learn the following:How to use positive framing When it is appropriate to become an advocate for your customerThe magic of anchoring, they use it sales and Amas will show you how to use it with service The five things you can do to deliver six star serviceSmall talk happens naturally but you can use it to help you deal with difficult situations, Amas will show you how. If you have ever struggled with how to deal with a difficult customer and you are tired of being told by your boss to smile more, smile bigger, and say you are so so sorry, this this the course for you. Truth is customers could care less about your smile but these tools work!
    Overview
    Section 1: Introduction
    Lecture 1 Introduction
    Section 2: Soft Skills Do NOT Work
    Lecture 2 Soft skills don't work.
    Section 3: The Tools
    Lecture 3 Positive Framing
    Lecture 4 Small Talk with a Mission
    Lecture 5 Anchoring
    Lecture 6 Becoming an Advocate
    Section 4: In Conclusion
    Lecture 7 Summary
    Section 5: Five Essential Behaviors
    Lecture 8 Intro to Five Essential Behaviors
    Section 6: The Behaviors
    Lecture 9 Give every Guest a warm welcome
    Lecture 10 Say their name
    Lecture 11 Give them your undivided attention
    Lecture 12 Demonstrate positive action
    Lecture 13 Warm friendly goodbye
    Section 7: Summary
    Lecture 14 Handling Today's Customer
    Lecture 15 Summary
    For anyone and everyone who interacts with customers on a regular basis,All customer facing employees and leaders


    Download link

    rapidgator.net:
    Kod:
    https://rapidgator.net/file/9ca3825da98637a16d684e8628906d29/amvmv.Handling.Customers.rar.html
    uploadgig.com:
    Kod:
    https://uploadgig.com/file/download/7b5e861e0946B67E/amvmv.Handling.Customers.rar
    nitroflare.com:
    Kod:
    https://nitroflare.com/view/FB97A2EF417F414/amvmv.Handling.Customers.rar
    1dl.net:
    Kod:
    https://1dl.net/rv3dha2tlxfa/amvmv.Handling.Customers.rar

  2. #2
    Üye trfaantihtuh23 - ait Kullanıcı Resmi (Avatar)
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    Cevap: Handling Customers

    [Misafirler Kayıt Olmadan Link Göremezler Lütfen Kayıt İçin Tıklayın ! ] hÃ*ng tốt giá rẻ có dịch vụ giao hÃ*ng thu tiá»n táº*n nÆ¡i đảm bảo cho khách hÃ*ng. phụ bạn má»™t tay chúc bạn ngÃ*y phát triển

 

 

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